FREQUENTLY ASKED QUESTIONS
One thing that you can be certain of, is that your new nappy bag will be put through its paces with a baby on the scene. Spills, leaks, dirty clothes, leftover food, dirt, contents of the garden.... highly likely at least one of these will find their way into your new nappy bag at some point.With this in mind, we have deliberately designed each of our nappy bags, using premium materials, to withstand everything that will get thrown at it (pun intended - we couldn't let the Dads have all the bad jokes!).
We have put together a list of the most common questions we get asked, about our brand, the bags, cleaning tips and care guides for your brand-new baby bag!
If you don't find your answer on the list, please don't hesitate to contact our support team (firstname.lastname@example.org) and one of our awesome Customer Support team members will get back to you ASAP!
1) Will my new nappy bag come with the M&B. branding like they do on Instagram?
Great question! The answer is, Yes. Our range of nappy bags come with the M&B. branding like you have probably seen on Instagram. It is something we introduced late this year (2020) and then COVID19 struck, closing our favourite photography studio - hence why not all of the images on the website have the branding on. However, we've been working hard in the background to update all of the website images - watch this space!
2) How best to clean a faux leather bag?
We always recommend avoiding the temptation to use a leather care cream on your M&B. bag. As faux leather is not an animal product, the leather care creams don't work the same way. This is, however, a great benefit of faux leather because 99% of stains or marks can be cleaned away with a light damp cloth and mild soap. (non-scented antibacterial kitchen wipes work great too!)Please please please, do not put your nappy bag in the washing machine or submerse in water.
3) How should I clean the inside of my new M&B. bag?
Similar to caring for the outside, the inside of your bag can be cleaned using a damp cloth and soap. Wet wipes are your friend here too for easy on the go cleaning!
4) What's the best way to clean my M&B. nappy bag accessories?
Highly likely, the baby change mat and insulated bottle warmer will need a "freshen up" at some point. Both of these can we wiped clean with a soft cloth and soapy water or if it really needs emergency care, these can be machined washed on a gentle setting and dried on the line.
5) Will a discount code work along side a store wide sale?
Every now and again we run a store wide sale where everything is on sale. During this time the discount amount will automatically be applied to any product you buy (excluding gift packing and express delivery). When the price is already discounted, additional discount codes (such as for first time or returning customers) will temporarily be suspended until the sale is over.