Delivery Information
Deliver To
SERVICE COST DELIVERY TIME AVAILABLE FOR
AUSPOST PARCEL (STANDARD) VARIES PER STATE 3-5 Days FREE SHIPPING & PAID SHIPPING
AUSPOST EXPRESS VARIES PER STATE 1-3 Days PAID SHIPPING ONLY
DHL EXPRESS VARIES PER STATE 1-3 Days PAID SHIPPING ONLY

MYPOST APP:

Download the AUSTRALIA POST APP to add your delivery address track your parcel and easily control your deliveries while they're on their way (Android & IOS).

SERVICE COST DELIVERY TIME AVAILABLE FOR
DHL EXPRESS AUD$35.00 3-6 Days PAID SHIPPING ONLY

CUSTOMS & IMPORT FEE’S

All orders above $235 NZD will be subject to import fee’s. They are payable by the customer.

SERVICE COST DELIVERY TIME AVAILABLE FOR
DHL EXPRESS AUD$35.00 3-6 Days PAID SHIPPING ONLY

APPLIES TO THE FOLLOWING COUNTRIES

Belgium, Croatia, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Netherlands, Norway, Portugal, Serbia, Spain, Sweden, Switzerland, United Kingdom .

CUSTOMS & IMPORT FEE’S

Customer is responsible for any import duties or taxes.

SERVICE COST DELIVERY TIME AVAILABLE FOR
DHL EXPRESS AUD$35.00 3-6 Days PAID SHIPPING ONLY

PO BOXES, APO BOXES AND MILITARY ADDRESSES

Due to military handling time, delivery to some destinations could take up to 30 days or more. Due to COVID-19 PO Boxes are subject to similar time frames.

CUSTOMS & IMPORT FEE’S

Customer is responsible for any import duties or taxes.

SERVICE COST DELIVERY TIME AVAILABLE FOR
DHL EXPRESS AUD$35.00 3-6 Days PAID SHIPPING ONLY

CUSTOMS & IMPORT FEE’S

Customer is responsible for any import duties or taxes.

SERVICE COST DELIVERY TIME AVAILABLE FOR
DHL EXPRESS AUD$35.00 3-6 Days PAID SHIPPING ONLY

APPLIES TO THE FOLLOWING COUNTRIES

Singapore, China, Hong Kong, India, Japan, Malaysia, Saudi Arabia, and South Korea

CUSTOMS & IMPORT FEE’S

Customer is responsible for any import duties or taxes.

SERVICE COST DELIVERY TIME AVAILABLE FOR
DHL EXPRESS AUD$35.00 3-6 Days PAID SHIPPING ONLY

CUSTOMS & IMPORT FEE’S

Customer is responsible for any import duties or taxes.

HOW DO I TRACK MY ORDER?

HAVE AN M&B. ACCOUNT?

Log into your account through the online store, check out the fulfilment status against your recent order. If the order has been fulfilled, click onto the order information and you can find your tracking information here.

I DON’T HAVE AN M&B. ACCOUNT YET

As soon as your order has been fulfilled, you'll receive a shipping confirmation email titled "Your Order is on the way". You will then be able to track your order though the tracking link on the email. If you haven't received an email yet, not to worry! Your order will usually take around 24-48 hours to be dispatched. Please note, depending on how busy the postal services are, the tracking can sometimes take up to 24hrs to update.

FAQ’S

ARE YOU STILL OPEN FOR BUSINESS DURING COVID-19?

Yes, we ship all online orders within 24 hours. For those who have selected Express Shipping, your order will be dispatched the same working day (unless they have closed for the day).
Australia Post have announced the following service changes:

  • As an 'essential service' postal services are fully operational and delivering across Australia.
  • All parcel pick-ups and deliveries are now contactless (please keep an eye on your tracking so that you receive your parcel safely)
  • Due to an increase in demand, your parcel may take longer than usual. If you have not received your parcel more than 5 days later than estimated delivery, please contact the postage service directly. Any issues, please email us so we can help you locate your parcel.

HOW WILL MY ORDER GET DISPATCHED?

All standard shipping orders are dispatched from our warehouse in Melbourne Australia. Orders within Australia are sent with either Australia Post, StarTrack, DHL or Couriers Please. Deliveries are subject to Victorian Public Holidays. Your order will be dispatched within 48 hours on business days during these public holidays. All orders placed before Midday AEST (Monday to Friday) will be dispatched from our warehouse within 48hrs. If your order is placed on a Saturday or Sunday, it will be dispatched the next working business day.

CUSTOM & IMPORT FEE’S

WHAT IS CUSTOMS DUTY?

Let's start at the beginning. Goods (such as M&B. products) that you buy can't be shipped freely from country to country. When goods are imported into a different country or customs territory, there is a charge called Customs Duty that must apply. This is charged by the local customs authority where the goods are being imported into. If Customs Duty is payable to your territory, you'll be responsible for paying it to the authorities, so M&B. isn't involved in this process. Whether Customs Duty is payable, and by how much, depends on a whole lot of different things. For example, many countries have a 'low value threshold' below which they do not charge any Customs Duty. If you do have to pay Customs Duty though, the amount payable is usually calculated based on the value of the goods and the type of goods being imported.

COUNTRIES YOU WON’T NEED TO PAY CUSTOMS DUTY FOR:

USA, UK, Australia, Canada, Norway, Switzerland & EU.

AND IF I DON'T PAY THE CUSTOMS DUTY?

Yikes. If, for whatever reason, you refuse the customs fee and the parcel is returned back to M&B., a shipping and handling fee may be deducted from your refund. If you're still unsure on whether you'll be subject to customs fees, we recommend contacting your local customs office for more info before placing your order!

WHAT IS SALES TAX?

Good question. Sales Tax - also known as VAT or GST depending on where you live - is a tax charged on the supply of goods or services. M&B. is generally registered for Sales Tax in all of the countries it ships to, so we'll charge you the Sales Tax as part of the checkout process. We collect Sales Tax from you on behalf of the local tax authorities. We then pay this over to the local tax authority, so we don't keep any of the money for ourselves.